Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and unopened, in the same condition you received it, with any seals intact and in its original packaging. You'll also need the receipt or proof of purchase. For health and hygiene reasons, cosmetics and supplements that have been opened or used can't be returned unless they arrived damaged, defective or incorrect (see below).

To start a return, contact us at support@drnona.com. If your return is accepted, we'll send you instructions on how and where to send your package. Returns will need to be sent to: 
Dr. Nona International Ltd
23 Adom Street, Kanot Industrial Area 7982500
P.O. Box 7010, Israel
Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return question at support@drnona.com.

Damages and issues
Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
For health and hygiene reasons, we ask that cosmetics and supplements be returned unopened and with seals intact. This does not affect your statutory right of cancellation under the Israeli Consumer Protection Law, which applies whether or not the packaging has been opened, though we may reduce a refund where the value of the returned item has materially diminished through use or deterioration.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your right to cancel (Israeli Consumer Protection Law)
In addition to the above, under the Israeli Consumer Protection Law you may cancel a purchase within 14 days of receiving the goods, subject to the conditions and exceptions set out in the law. To be returned under this right, the item must be unused and unopened, with any seals intact and in its original packaging, and you'll need the receipt or proof of purchase. Certain goods, including opened cosmetics and food supplements, may be exempt for hygiene reasons.

Where the cancellation is not because the product was defective, did not match its description, or arrived late, we may charge a cancellation fee of up to 5% of the transaction price or NIS 100, whichever is lower, and you are responsible for returning the item to us. Where cancellation is due to a defect, a mismatch, late delivery or another failure on our part, no fee is charged and we cover the return.

Refunds
We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or payment provider to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at support@drnona.com